Customer Service Representative

Hometown Healthcare #HometownServiceHometownPeople; Grenada (MS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Work Location: In person

Job summary

Hometown Healthcare is seeking a dedicated Customer Service Representative to be the frontline contact for clients and patients. You will handle calls, emails, and in-person inquiries with professionalism, accuracy, and compassion, supporting a positive patient experience in a busy healthcare environment.

This in-person role emphasizes strong computer skills, calendar management, data entry, and coordination with team members to resolve issues promptly.

Qualifications

• Excellent communication and multitasking in a fast-paced environment.
• Experience in office management or front desk roles.
• Customer service experience handling inquiries via phone and email.
• Bilingual abilities are highly desirable.
• Medical/dental receptionist or personal assistant experience is advantageous.

Responsibilities

• Manage incoming calls using multi-line phone systems and provide courteous assistance.
• Document interactions using Microsoft Office, Google Workspace, and spreadsheets.
• Handle data entry and maintain organized records of inquiries and appointments.
• Provide front desk support: greet visitors, manage office duties, and maintain a professional environment.
• Assist with calendar management and scheduling for team members or clients.
• Support clerical tasks: filing, proofreading, and maintaining office supplies.
• Communicate effectively via phone and email to resolve issues.
• Collaborate with team to improve office productivity and timely resolutions.

Skills

Computer skills

Organizational skills

Bilingual abilities

Office management experience

Customer service

Phone etiquette

Reception/administrative duties

Time management

Tools

Microsoft Office Suite

Google Workspace

Spreadsheets

Job description

We are seeking a dedicated and professional Customer Service Representative to serve as the primary point of contact for our clients and customers. The ideal candidate will possess excellent communication skills, a strong sense of organization, and a passion for delivering outstanding support. This role offers an opportunity to engage with diverse clients, resolve inquiries efficiently, and contribute to a positive customer experience. The position is fully paid and requires a commitment to maintaining high standards of service excellence.

Responsibilities

• Manage incoming calls using multi-line phone systems, providing prompt and courteous assistance to clients and customers.
• Utilize computer literacy and proficiency in productivity software such as Microsoft Office, Google Workspace, and spreadsheets to document interactions accurately.
• Handle data entry tasks with precision, maintaining organized records of customer interactions, appointments, and inquiries.
• Provide front desk support by greeting visitors, managing office management duties, and maintaining a professional environment.
• Assist with calendar management and scheduling appointments for team members or clients as needed
• Support clerical tasks including filing, proofreading, and maintaining office supplies to ensure smooth daily operations.
• Communicate effectively via phone and email, demonstrating excellent phone etiquette and client communication skills.
• Collaborate with team members to enhance office productivity and ensure timely resolution of customer issues

Skills

• Strong computer skills with familiarity in Microsoft Office Suite, Google Workspace, spreadsheets, and data entry software.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Bilingual abilities are highly desirable to serve diverse client populations effectively.
• Proven experience in office management, administrative support, or front desk roles within a professional setting.
• Customer service expertise with demonstrated ability to handle inquiries via phone communication professionally.
• Exceptional phone etiquette combined with strong interpersonal skills for client communication.
• Experience with medical or dental receptionist duties or personal assistant responsibilities is advantageous but not mandatory.
• Ability to manage time effectively while prioritizing tasks such as filing, proofreading, and calendar management.

Join our team to deliver exceptional customer support while developing your administrative expertise in a dynamic work environment!

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Work Location: In person