Customer Care Representative

Zohorecruit; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Zohorecruit client is seeking a compassionate, organized Customer Care Representative to join their healthcare team. You will be the first point of contact for patients, handling inquiries, scheduling, and follow-ups with accuracy and empathy.

The role emphasizes patient-centered service, confidentiality, and collaboration with medical staff to ensure a smooth patient journey. A stable work history and strong English communication are important.

Qualifications

• 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service.
• Experience in healthcare, wellness, telehealth, medical clinics, or related environments.
• Excellent English communication skills (written and verbal).
• Strong organizational and multitasking abilities.

Responsibilities

• Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner.
• Provide compassionate and accurate assistance regarding services, appointments, and patient questions.
• Ensure every patient interaction reflects empathy, professionalism, and care.
• Follow up with patients to ensure a smooth and positive experience.
• Schedule and confirm appointments accurately.
• Coordinate patient intake, follow-ups, and internal communication with medical teams.

Skills

Communication skills

Empathy

Organizational skills

Technical proficiency

Tools

CRM systems

Scheduling platforms

EMR/CRM systems

Job description

Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.

About the Role

Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.

The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.

Key Responsibilities

• Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
  
• Provide compassionate and accurate assistance regarding services, appointments, and patient questions
  
• Ensure every patient interaction reflects empathy, professionalism, and care
  
• Follow up with patients to ensure a smooth and positive experience
  

Appointment Coordination & Administrative Support

• Schedule and confirm appointments accurately
  
• Coordinate patient intake, follow-ups, and internal communication with medical teams
  
• Maintain organized and accurate patient records in CRM/EMR systems
  
• Support administrative workflows and operational tasks as needed
  

Customer Experience & Problem Resolution

• Address patient concerns calmly and efficiently
  
• Escalate complex issues appropriately while maintaining excellent service standards
  
• Help improve processes and patient satisfaction through proactive communication
  
• Maintain confidentiality and professionalism when handling sensitive information
  

Requirements

• 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
  
• Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
  
• Excellent English communication skills (written and verbal)
  
• Strong organizational and multitasking abilities
  
• Comfortable using CRM systems, scheduling platforms, and digital communication tools
  
• High attention to detail and follow-through
  
• Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
  
• Stable work history and interest in long-term career growth
  

Preferred Qualifications

• Experience supporting U.S.-based healthcare organizations
  
• Familiarity with HIPAA and patient confidentiality standards
  
• Experience in remote customer support environments