Patient Experience Front Office Coordinator

Hometown Healthcare; Town of Clifton Park (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company benefits program including 401

Generous paid time off and holidays

Job summary

Hometown Healthcare seeks a Front Office Coordinator to support the Patient Success function and manage daily administrative tasks in the Clifton Park office. You will shepherd patients with empathy, process payments accurately, and maintain electronic data systems with attention to detail.

The role emphasizes exceptional client experience, confidentiality, and reliable operations. Proficiency in MS Office/G‑Suite is essential, with familiarity in Brightree/U‑Sleep/Snap Works a plus; safety and

Qualifications

• High school diploma or GED required.
• Associates degree or 2-year college plus related experience or training preferred.
• Excellent written and verbal communication is required.
• Proven track record delivering exceptional client experience.
• Strong attention to detail and confidentiality.
• Professional and tactful communication with diverse stakeholders.
• Demonstrated accountability and ownership in prior roles.
• Proficient with MS Office and G‑Suite; experience with Brightree, U‑Sleep, Snap Works is a plus.

Responsibilities

• Be the on-site liaison for day-to-day office operations.
• Check-in/check-out Respiratory patients accurately and promptly.
• Process curbside and exchange transactions and maintain records.
• Oversee cash drawer, POS displays, and inventory reconciliation.
• Transfer medical records to off-site storage with HIPAA compliance.
• Inspect fire safety equipment and maintain general office upkeep.
• Troubleshoot mail machine issues to minimize disruptions.
• Contribute to building Standard Work and process improvements.

Skills

Clear communication

Exceptional client experience

Attention to detail

Confidentiality

Tactful and professional communication

Interpersonal skills

Accountability & ownership

MS Office Suite / Google G-Suite

Education

High School Diploma / GED

Associates degree or related experience

Tools

Brightree

U‑Sleep

Snap Works

MS Office

Google G‑Suite

Job description

Hometown Healthcare seeks a Front Office Coordinator to support the Patient Success function and manage daily administrative tasks in the Clifton Park office. You will shepherd patients with empathy, process payments accurately, and maintain electronic data systems with attention to detail.

The role emphasizes exceptional client experience, confidentiality, and reliable operations. Proficiency in MS Office/G‑Suite is essential, with familiarity in Brightree/U‑Sleep/Snap Works a plus; safety and