In-Office Client Service Specialist & Receptionist

H&R Block, Inc.; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a friendly, professional manner.

This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience during tax season. Training and support will help you grow toward tax preparation or office leadership, with evenings and weekends required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities daily.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-centric

Interpersonal skills

Multitasking

Communication skills

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a friendly, professional manner.

This in-person role supports daily office operations and collaborates with tax professionals to ensure a smooth client experience during tax season. Training and support will help you grow toward tax preparation or office leadership, with evenings and weekends required during peak season.