In-Office Client Services Specialist - Tax Season

H&R Block; Mobile (AL); On-site; USD 17,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk. This in-person role supports scheduling, intake, and office operations, collaborating with tax professionals to ensure a smooth client experience.

This seasonal position is based in-office with evenings and weekend availability during tax season, offering an entry point into tax services or office leadership within a supportive team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle confidential client information with care.

Skills

Customer service

Multitasking

Communication

Attention to detail

Office software

Evenings & weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk. This in-person role supports scheduling, intake, and office operations, collaborating with tax professionals to ensure a smooth client experience.

This seasonal position is based in-office with evenings and weekend availability during tax season, offering an entry point into tax services or office leadership within a supportive team.