In-Office Client Services & Front Desk Specialist

H&R Block; Auburn (WA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client scheduling. This in-person role supports daily operations and partners with tax professionals during the tax season.

With training and support, this position can lead to opportunities in tax preparation or leadership. Evening and weekend availability is required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client scheduling. This in-person role supports daily operations and partners with tax professionals during the tax season.

With training and support, this position can lead to opportunities in tax preparation or leadership. Evening and weekend availability is required during peak season.