In-Office Client Service Specialist

H&R Block, Inc.; Robinson (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to connect clients with the right expert and uphold a professional and confidential environment.

Ideal candidates have experience in fast-paced, client-focused settings, strong communication, and the ability to multitask while maintaining organization.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-focused

Multitasking

Communication

Team collaboration

Office software

Evening/weekend availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to connect clients with the right expert and uphold a professional and confidential environment.

Ideal candidates have experience in fast-paced, client-focused settings, strong communication, and the ability to multitask while maintaining organization.