In-Office Client Experience Specialist

H&R Block, Inc.; Venice (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a detail-oriented Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate scheduling while supporting tax professionals.

This in-person role offers training and a path into tax service leadership. Ideal candidates bring strong communication, multitasking, and organizational skills, plus proficiency with MS Office and scheduling tools.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and document intake processes.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Discretion / Confidentiality

MS Office / digital tools

Education

High school diploma / GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a detail-oriented Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate scheduling while supporting tax professionals.

This in-person role offers training and a path into tax service leadership. Ideal candidates bring strong communication, multitasking, and organizational skills, plus proficiency with MS Office and scheduling tools.