Front Desk Client Services Pro

H&R Block, Inc.; Robins Air Force Base (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonable Client Service Professional / Receptionist to serve as the welcoming face for clients at our Georgia office. You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, with evening and weekend availability during tax season. Training and support are provided to help you grow toward tax preparation or office leadership opportunities.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and teammates to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Computer skills

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonable Client Service Professional / Receptionist to serve as the welcoming face for clients at our Georgia office. You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, with evening and weekend availability during tax season. Training and support are provided to help you grow toward tax preparation or office leadership opportunities.