Client Experience Specialist — Tax Office Reception

H&R Block, Inc.; Princeton (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression at our Texas office. You will greet clients, manage check-ins, answer calls, and coordinate with tax professionals to connect clients with the right service.

This in-person role offers training and potential growth into tax preparation or office leadership. Responsibilities include scheduling, document handling, and maintaining an organized front desk while upholding privacy and

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression at our Texas office. You will greet clients, manage check-ins, answer calls, and coordinate with tax professionals to connect clients with the right service.

This in-person role offers training and potential growth into tax preparation or office leadership. Responsibilities include scheduling, document handling, and maintaining an organized front desk while upholding privacy and