In-Office Client Experience Specialist - Retail Banking

PNC Financial Services Group, Inc.; La Grange Park (IL); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC Financial Services Group, Inc. in La Grange Park, IL is seeking a Client Experience Associate within our Retail Banking team.

You will support multiple branches, deliver a differentiated customer experience, educate customers on digital tools, and refer opportunities to branch staff to grow share of wallet. Based in-office, you will engage customers through lobby interactions, apply product knowledge to resolve questions, and help maintain efficient branch operations while upholding PNC's

Qualifications

• Experience in customer service or teller roles in banking.
• Ability to identify opportunities and referrals.
• Strong communication and digital tools knowledge.
• No degree required; related experience acceptable.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Processes customer interactions and educates on alternatives.
• Identifies opportunities and refers to branch staff.
• Supports proactive sales through defined sales process.
• Ensures lobby engagement and branch operations are efficient.

Job description

PNC Financial Services Group, Inc. in La Grange Park, IL is seeking a Client Experience Associate within our Retail Banking team.

You will support multiple branches, deliver a differentiated customer experience, educate customers on digital tools, and refer opportunities to branch staff to grow share of wallet. Based in-office, you will engage customers through lobby interactions, apply product knowledge to resolve questions, and help maintain efficient branch operations while upholding PNC's