Client Experience Advocate — Banking & Loyalty Growth

PNC; Belvidere (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC in Belvidere, IL is seeking a Client Experience Associate to deliver a personalized customer experience across branches and educate customers on banking options. You will identify opportunities to grow share of wallet and refer customers to branch staff as appropriate.

The role emphasizes lobby engagement, leveraging technology to assist customers, and maintaining efficient teller and branch operations while supporting sales goals.

Qualifications

• No degree required; related experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes customer interactions and educates on banking alternatives.
• Identifies opportunities and refers to branch staff.
• Performs lobby engagement to meet client needs and promote PNC products.
• Applies product knowledge to solve customer problems and supports daily operations.
• Contributes to proactive sales through a defined engagement process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Belvidere, IL is seeking a Client Experience Associate to deliver a personalized customer experience across branches and educate customers on banking options. You will identify opportunities to grow share of wallet and refer customers to branch staff as appropriate.

The role emphasizes lobby engagement, leveraging technology to assist customers, and maintaining efficient teller and branch operations while supporting sales goals.