Client Experience & Banking Advisor
PNC
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Benefits offered by this job
Job summary
PNC Retail Banking seeks a Client Experience Associate in Bloomington, IL to deliver an exceptional customer experience and educate clients on financial options. You will identify sales opportunities, perform lobby engagement, and refer customers to branch staff as needed.
The role emphasizes accuracy, risk awareness, and adherence to procedures while supporting sales conversations to grow wallet share. This in-office position aligns with a culture that values inclusivity and work-life balance,
Qualifications
- Customer-focused and solutions-driven mindset valued.
- Ability to assess risks and apply policy within guidelines.
- Strong communication skills and attention to detail required.
Responsibilities
- Delivers a unique customer experience and educates customers on available options.
- Identifies banking opportunities during interactions and refers to branch staff as needed.
- Performs lobby engagement to position PNC products and enhance loyalty.
- Adheres to policies and ensures efficient branch daily operations.
- Supports proactive sales conversations through defined processes to grow wallet share.
- Contributes to customer loyalty by delivering a differentiated experience.
Skills
Education
Job description
PNC Retail Banking seeks a Client Experience Associate in Bloomington, IL to deliver an exceptional customer experience and educate clients on financial options. You will identify sales opportunities, perform lobby engagement, and refer customers to branch staff as needed.
The role emphasizes accuracy, risk awareness, and adherence to procedures while supporting sales conversations to grow wallet share. This in-office position aligns with a culture that values inclusivity and work-life balance,
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