Client Experience Specialist - Retail Banking

PNC; Springfield (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Stock purchase plan

Job summary

PNC in Springfield, IL is seeking a Client Experience Associate to support multiple branches in the region. The role centers on delivering a differentiated customer experience that improves financial wellbeing and loyalty, while educating clients on available options and referring opportunities to branch staff.

The position emphasizes lobby engagement, use of technology to assist transactions, and adherence to policies to ensure efficient operations.

Qualifications

• No university/college degree required; equivalent experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products; educates on using technology for transactions.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies; ensures teller and branch operations are accurate and efficient.
• Supports proactive sales conversations through a defined process and effective lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Springfield, IL is seeking a Client Experience Associate to support multiple branches in the region. The role centers on delivering a differentiated customer experience that improves financial wellbeing and loyalty, while educating clients on available options and referring opportunities to branch staff.

The position emphasizes lobby engagement, use of technology to assist transactions, and adherence to policies to ensure efficient operations.