Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Belvidere (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. in Belvidere, IL is seeking a Client Experience Associate to deliver an exceptional customer experience across branches.

You will engage customers, educate them on banking options, and refer opportunities to branch staff to grow loyalty and share of wallet. You will support in-office lobby engagement, process customer interactions, and use technology to resolve issues while adhering to policies and delivering accurate service.

Qualifications

• No degree required; related experience may be considered.
• Roles at this level typically do not require a university/college degree or GED.
• A comparable combination of education, job-specific certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives and leverages technology to assist.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing transactions and uses available tools.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Belvidere, IL is seeking a Client Experience Associate to deliver an exceptional customer experience across branches.

You will engage customers, educate them on banking options, and refer opportunities to branch staff to grow loyalty and share of wallet. You will support in-office lobby engagement, process customer interactions, and use technology to resolve issues while adhering to policies and delivering accurate service.