In-Office Client Experience Specialist

PNC Financial Services Group, Inc.; Scranton (Lackawanna County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Scranton, PA seeks a Client Experience Associate to deliver a differentiated customer experience and identify banking opportunities. You will educate customers on options, refer to branch staff when needed, and participate in lobby engagement to showcase PNC products.

The role emphasizes proactive service through a defined sales process, helping to grow customer loyalty and wallet share while adhering to policies and procedures.

Qualifications

• Roles typically do not require a university degree; related experience may be considered.
• Typically less than 1 year of related experience may be acceptable.
• Education, certifications, or military service may supplement qualifications.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on banking options and refers to branch staff where appropriate.
• Engages customers in the lobby and showcases PNC products to meet needs.
• Supports proactive sales conversations through a defined process and various interactions.

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Scranton, PA seeks a Client Experience Associate to deliver a differentiated customer experience and identify banking opportunities. You will educate customers on options, refer to branch staff when needed, and participate in lobby engagement to showcase PNC products.

The role emphasizes proactive service through a defined sales process, helping to grow customer loyalty and wallet share while adhering to policies and procedures.