Retail Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Marietta (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Cincinnati, OH to deliver a differentiated customer experience across branches. You will educate customers, identify banking opportunities, and refer leads to branch staff while supporting lobby engagement and daily operations.

The role emphasizes proactive sales, financial wellness, and customer loyalty within PNC's Retail Banking organization. In-office environment with comprehensive benefits and organized teamwork.

Qualifications

• No university degree required; related experience may be considered.
• Customer-focused approach with knowledge of banking products and services.
• Ability to engage customers and identify opportunities within policy.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes customer interactions and educates on banking alternatives.
• Identifies opportunities and makes referrals to branch staff.
• Engages customers through lobby activities and product positioning.
• Supports sales conversations and maintains accurate branch operations.

Skills

Customer Focus

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Cincinnati, OH to deliver a differentiated customer experience across branches. You will educate customers, identify banking opportunities, and refer leads to branch staff while supporting lobby engagement and daily operations.

The role emphasizes proactive sales, financial wellness, and customer loyalty within PNC's Retail Banking organization. In-office environment with comprehensive benefits and organized teamwork.