Client Experience Specialist – Branch Banking

PNC; Naperville (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC is seeking a Client Experience Associate based in Naperville, IL, supporting multiple branches. The role centers on delivering an exceptional customer experience and improving financial wellbeing through informed product referrals.

Responsibilities include engaging customers in the lobby, educating them on banking options, and collaborating with branch staff to meet needs. This in-office role emphasizes customer-centric service and sales alignment.

Qualifications

• No university degree required; related experience may be considered.
• Strong customer-service mindset and ability to educate customers on banking options.
• Ability to reference and connect with branch staff to fulfill customer needs.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems and ensure efficient branch operations.
• Supports proactive sales through a defined process including service-to-sales and lobby engagement.

Skills

Customer service

Banking

Accountability

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Naperville, IL, supporting multiple branches. The role centers on delivering an exceptional customer experience and improving financial wellbeing through informed product referrals.

Responsibilities include engaging customers in the lobby, educating them on banking options, and collaborating with branch staff to meet needs. This in-office role emphasizes customer-centric service and sales alignment.