Client Experience Pro — Banking & Loyalty

PNC; La Grange Park (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Paid holidays and vacation

Job summary

PNC is seeking a Client Experience Associate based in La Grange Park, IL to support multiple branches within the region. The role emphasizes delivering exceptional customer experiences and guiding customers through banking options, leveraging technology and branch resources.

You will engage clients, educate on financial solutions, and collaborate with branch staff to meet needs while maintaining daily operations and adherence to policies.

Qualifications

• No university/college degree required; related experience may suffice.
• Typically <1 year of related experience.
• A combination of education, certifications, and experience may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes appropriate referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and transactions are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Customer service

Sales referrals

Banking knowledge

Communication

Digital awareness

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in La Grange Park, IL to support multiple branches within the region. The role emphasizes delivering exceptional customer experiences and guiding customers through banking options, leveraging technology and branch resources.

You will engage clients, educate on financial solutions, and collaborate with branch staff to meet needs while maintaining daily operations and adherence to policies.