In-Office Client Experience Specialist (Reception)

H&R Block, Inc.; Andover (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Wichita, Kansas. You will greet clients, manage check-in, answer phones, schedule appointments, and support daily office operations as part of a tax-season team.

This in-person role offers training and a path toward tax preparation or office leadership, with evening and weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills (MS Office, Teams, and

Scheduling availability evenings/weekn

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Wichita, Kansas. You will greet clients, manage check-in, answer phones, schedule appointments, and support daily office operations as part of a tax-season team.

This in-person role offers training and a path toward tax preparation or office leadership, with evening and weekend availability during tax season.