In-Office Client Experience Specialist

H&R Block, Inc.; Gardner (KS); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block in Gardner, KS is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role involves scheduling, check-in, document handling, and coordinating with tax professionals to ensure a smooth client experience during tax season.

Ideal candidates deliver friendly, professional service, multitask effectively, and maintain confidentiality. Evening and weekend availability is required to cover peak periods.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Gardner, KS is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role involves scheduling, check-in, document handling, and coordinating with tax professionals to ensure a smooth client experience during tax season.

Ideal candidates deliver friendly, professional service, multitask effectively, and maintain confidentiality. Evening and weekend availability is required to cover peak periods.