Client Experience Specialist - Tax Office Front Desk

H&R Block, Inc.; Marysville (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for career growth

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist for an in-person office in Kansas. You greet clients, manage check-ins, schedule appointments, and connect clients with tax professionals to ensure a smooth, professional experience during tax season.

You will support daily office operations, handle confidential information, and collaborate with tax professionals to maintain a welcoming, efficient environment for clients and staff.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain a clean, organized office for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist for an in-person office in Kansas. You greet clients, manage check-ins, schedule appointments, and connect clients with tax professionals to ensure a smooth, professional experience during tax season.

You will support daily office operations, handle confidential information, and collaborate with tax professionals to maintain a welcoming, efficient environment for clients and staff.