Client Experience Specialist – Reception

H&R Block, Inc.; Garnett (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Garnett, Kansas is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations.

This in-person role requires strong interpersonal skills, the ability to multitask, and attention to detail. Evening and weekend availability during tax season is expected, with room to grow into tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Able to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Team collaboration

Discretion with confidential info

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Garnett, Kansas is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and coordinate with tax professionals to ensure smooth daily operations.

This in-person role requires strong interpersonal skills, the ability to multitask, and attention to detail. Evening and weekend availability during tax season is expected, with room to grow into tax