Client Service Specialist - Tax Season

H&R Block, Inc.; Scott City (KS); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonally in-person Client Service Professional / Receptionist to warmly greet clients and manage check-in, scheduling, and document intake. You will support daily office operations alongside tax professionals in a fast-paced environment.

The role emphasizes client service, confidentiality, and teamwork, with evenings and weekends during tax season required. This position offers on-site work in Kansas and opportunities for growth within the tax office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonally in-person Client Service Professional / Receptionist to warmly greet clients and manage check-in, scheduling, and document intake. You will support daily office operations alongside tax professionals in a fast-paced environment.

The role emphasizes client service, confidentiality, and teamwork, with evenings and weekends during tax season required. This position offers on-site work in Kansas and opportunities for growth within the tax office.