Client Experience & Front Desk Specialist

H&R Block, Inc.; Lyons (KS); On-site; USD 17,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Kansas to greet clients, answer calls, schedule appointments, and support daily office operations in person.

You will collaborate with tax professionals, manage intake, maintain a tidy office, and safeguard sensitive information with discretion during tax season.

Evenings and weekends availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Kansas to greet clients, answer calls, schedule appointments, and support daily office operations in person.

You will collaborate with tax professionals, manage intake, maintain a tidy office, and safeguard sensitive information with discretion during tax season.

Evenings and weekends availability during tax season is required.