In-Office Client Concierge | Welcome & Scheduling Lead

H&R Block, Inc.; Hays (KS); On-site; USD 26,000 - 36,000; Part time

Job summary

H&R Block, Inc. in Kansas is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer calls and schedule appointments. This is an in-person role supporting a team of tax professionals.

You will handle documents, keep the office organized, and coordinate with tax staff to ensure a smooth client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kansas is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer calls and schedule appointments. This is an in-person role supporting a team of tax professionals.

You will handle documents, keep the office organized, and coordinate with tax staff to ensure a smooth client experience. Evening and weekend availability during tax season is required.