Client Experience Specialist — In‑Person Reception

H&R Block, Inc.; Jacksboro (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office in Wichita Falls, TX. This in-person role focuses on client check-in, scheduling, document handling, and supporting office operations with tax professionals during peak season.

The role emphasizes strong communication, multitasking, and discretion with sensitive client information. Evening and weekend shifts during tax season are required, offering exposure to tax services and

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Office software

Customer service

Education

High school diploma

Tools

MS Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office in Wichita Falls, TX. This in-person role focuses on client check-in, scheduling, document handling, and supporting office operations with tax professionals during peak season.

The role emphasizes strong communication, multitasking, and discretion with sensitive client information. Evening and weekend shifts during tax season are required, offering exposure to tax services and