Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; West Branch (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Total Rewards

Job summary

PNC Financial Services Group, Inc. in Philadelphia, PA seeks a Full Time Client Experience Associate in our 40th Street Branch to deliver a distinctive customer experience and help customers reach their financial goals.

You will handle a variety of customer interactions, educate on options, identify opportunities, and support in-branch operations while guiding customers to the right PNC products. This role emphasizes in-person service, collaboration with branch staff, and adherence to risk and

Qualifications

• No university degree required; related experience acceptable.
• Knowledge of banking products and services encouraged.
• Strong customer service and communication skills.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology and resources.
• Identifies opportunities and refers to branch staff.
• Supports lobby engagement and proactive sales through a defined process.
• Ensures accurate completion of teller and branch operations.

Skills

Customer Service

Banking

Branch Banking

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Philadelphia, PA seeks a Full Time Client Experience Associate in our 40th Street Branch to deliver a distinctive customer experience and help customers reach their financial goals.

You will handle a variety of customer interactions, educate on options, identify opportunities, and support in-branch operations while guiding customers to the right PNC products. This role emphasizes in-person service, collaboration with branch staff, and adherence to risk and