In-Office Client Experience Specialist - Banking & Loyalty

PNC; Cranberry Township (Butler County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Paid holidays

Vacation days

Job summary

PNC in Cranberry Township seeks a Client Experience Associate to support multiple branches in the region. You will deliver a personalized customer experience, educate customers on financial options, and refer opportunities to branch staff to grow wallet share.

Based in-office, you will help manage daily branch operations, engage customers in lobby activities, and use technology to assist transactions. No degree required; relevant experience valued. Competitive benefits provided.

Qualifications

• No university degree required for entry-level client experience roles.
• Related experience or knowledge may be considered in lieu of a degree.
• No required certifications for this role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Supports daily branch operations and accurate transaction handling.
• Engages in service-to-sales activities to grow client loyalty and wallet share.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

No Degree

Tools

CRM systems

Job description

PNC in Cranberry Township seeks a Client Experience Associate to support multiple branches in the region. You will deliver a personalized customer experience, educate customers on financial options, and refer opportunities to branch staff to grow wallet share.

Based in-office, you will help manage daily branch operations, engage customers in lobby activities, and use technology to assist transactions. No degree required; relevant experience valued. Competitive benefits provided.