Client Experience Advocate – In-Office Banking

Fairygodboss; Boardman Township (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with PNC match

Paid holidays

Job summary

PNC in Boardman, OH is seeking a Client Experience Associate to deliver a differentiated customer experience across branch interactions. You will educate customers on financial options, identify opportunities, and refer to branch staff to grow share of wallet.

The role emphasizes lobby engagement, technology-enabled transactions, and adherence to risk and policy guidelines within an in-office setting.

Qualifications

• No university/college degree required; related experience or product knowledge may be considered.
• Typically < 1 year of related experience.

Responsibilities

• Delivers a unique customer experience aiming to improve financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Engages customers in lobby activities and positions PNC products to meet needs.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined process to raise client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Boardman, OH is seeking a Client Experience Associate to deliver a differentiated customer experience across branch interactions. You will educate customers on financial options, identify opportunities, and refer to branch staff to grow share of wallet.

The role emphasizes lobby engagement, technology-enabled transactions, and adherence to risk and policy guidelines within an in-office setting.