Client Experience & Loyalty Advocate

Fairygodboss; Scranton (Lackawanna County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate in Scranton, PA. This in-office role focuses on delivering exceptional customer experiences, educating customers on financial options, and referring opportunities to branch staff to grow customer loyalty and share of wallet.

The role emphasizes compliance with policies, accurate processing, and proactive engagement in the lobby to promote PNC products and services while supporting daily branch operations.

Qualifications

• No university/college degree required.
• Typically < 1 year of related experience; may count military service or other qualifications.
• Strong customer service and sales-oriented mindset are essential.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates customers on options and refers opportunities.
• Identifies opportunities through meaningful conversations and referrals to branch staff.
• Engages customers in the lobby and promotes PNC products to meet needs using technology and resources.
• Applies product knowledge to resolve customer problems and ensure efficient branch operations.
• Supports proactive sales through a defined process including service-to-sales and loyalty initiatives.

Skills

Customer focus

Managing risk

Accountability

Banking

Branch banking

Client loyalty

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Scranton, PA. This in-office role focuses on delivering exceptional customer experiences, educating customers on financial options, and referring opportunities to branch staff to grow customer loyalty and share of wallet.

The role emphasizes compliance with policies, accurate processing, and proactive engagement in the lobby to promote PNC products and services while supporting daily branch operations.