Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Belmar (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid holidays and vacation time

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to support multiple branches in the region from in-office locations.

The role focuses on delivering a differentiated customer experience, educating customers on options, and driving loyalty while partnering with branch staff to grow wallet share. Ideal candidates have limited formal education requirements, with typically less than 1 year of related experience and a strong emphasis on customer service, banking knowledge,

Qualifications

• No university degree required.
• Typically less than 1 year of related experience.
• Experience in customer service preferred.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Processes a variety of customer interactions.
• Identifies banking opportunities and refers to branch staff.
• Supports proactive sales through a defined engagement process.

Skills

Customer service

Banking

Branch Banking

Client Loyalty

Communication

Problem Solving

Digital Awareness

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to support multiple branches in the region from in-office locations.

The role focuses on delivering a differentiated customer experience, educating customers on options, and driving loyalty while partnering with branch staff to grow wallet share. Ideal candidates have limited formal education requirements, with typically less than 1 year of related experience and a strong emphasis on customer service, banking knowledge,