Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Cranberry Township (Butler County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

401(k) match

Pension & stocks

Education assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Cranberry Township, PA to deliver an exceptional customer experience and grow wallet share. You will educate customers on financial options, identify opportunities, and refer to branch staff as needed to support loyalty and service excellence.

The role emphasizes in-person engagement, leveraging technology, and adhering to policy while maintaining efficient branch operations and customer-centric service.

Qualifications

• No university degree required; related experience may be considered.
• Candidate should demonstrate customer service and banking knowledge.
• Ability to learn products, policies, and procedures to assist customers.

Responsibilities

• Deliver a unique customer experience and educate customers on financial options.
• Identify banking opportunities and refer to branch staff as appropriate.
• Support lobby engagement and daily operations with accuracy and efficiency.

Skills

Customer Focus

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Cranberry Township, PA to deliver an exceptional customer experience and grow wallet share. You will educate customers on financial options, identify opportunities, and refer to branch staff as needed to support loyalty and service excellence.

The role emphasizes in-person engagement, leveraging technology, and adhering to policy while maintaining efficient branch operations and customer-centric service.