Client Experience Specialist — Banking & Loyalty Growth

PNC; Butler (Butler County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Wellness program

Job summary

PNC, based in Butler, PA, seeks a Client Experience Associate to deliver a superior customer experience across multiple regional branches. You will educate customers on digital tools, identify opportunities, and refer prospects to branch staff to grow wallet share.

This in-office role emphasizes serving customers with accuracy, implementing PNC processes, and fostering loyalty through proactive engagement and product knowledge.

Qualifications

• No degree required; related experience may be considered.
• 1 year or less of related experience typical.
• Strong customer service background beneficial.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to promote PNC products.
• Educates customers on using technology for transactions.
• Solves customer problems using product and procedural knowledge.
• Supports sales through proactive conversations and branch interactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC, based in Butler, PA, seeks a Client Experience Associate to deliver a superior customer experience across multiple regional branches. You will educate customers on digital tools, identify opportunities, and refer prospects to branch staff to grow wallet share.

This in-office role emphasizes serving customers with accuracy, implementing PNC processes, and fostering loyalty through proactive engagement and product knowledge.