Client Experience Specialist – Banking & Loyalty

Fairygodboss; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate for the State College, PA area. This in-office role focuses on delivering an outstanding customer experience, educating customers about banking options, and driving loyalty through proactive engagement.

You will identify opportunities, refer to branch staff, and support teller operations while adhering to policies and providing excellent service. This position emphasizes in-branch teamwork and customer-focused problem solving.

Qualifications

• No degree is required for this role, though relevant experience or certifications may help.
• Experience in customer-facing roles and basic banking knowledge are preferred.
• Ability to communicate clearly and build customer relationships is important.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while processing customer interactions.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement activities and educates customers on product options and digital tools.

Skills

Customer Service

Banking

Sales

Communication

Financial Knowledge

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for the State College, PA area. This in-office role focuses on delivering an outstanding customer experience, educating customers about banking options, and driving loyalty through proactive engagement.

You will identify opportunities, refer to branch staff, and support teller operations while adhering to policies and providing excellent service. This position emphasizes in-branch teamwork and customer-focused problem solving.