Banking Client Experience Specialist

PNC; Millersville (Lancaster County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

401(k) plan

Job summary

PNC is seeking a Client Experience Associate to support multiple branches in the Millersville, PA area. This in-office role focuses on delivering a differentiated customer experience, educating customers on digital tools, and identifying banking opportunities during interactions.

The position emphasizes customer service, basic product knowledge, and referrals to branch staff to grow wallet share while maintaining strong operational practices.

Qualifications

• No university degree required; relevant experience considered in lieu of a degree.
• Strong customer service and conversational sales skills for financial products.
• Ability to educate customers and refer opportunities to branch staff.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and makes referrals.
• Performs lobby engagement to promote PNC products and educate on digital tools.
• Applies product knowledge to solve customer problems and supports branch operations.
• Engages in proactive sales through a defined process to grow wallet share.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to support multiple branches in the Millersville, PA area. This in-office role focuses on delivering a differentiated customer experience, educating customers on digital tools, and identifying banking opportunities during interactions.

The position emphasizes customer service, basic product knowledge, and referrals to branch staff to grow wallet share while maintaining strong operational practices.