Client Experience Specialist - Banking & Loyalty

PNC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k)

Pension and stock purchase plans

Paid holidays

Job summary

PNC is seeking a Client Experience Associate to support multiple branches in the Pittsburgh region from the North Hills Banking Center. The role emphasizes delivering a high-quality customer experience, educating customers on banking options, and identifying opportunities to deepen relationships.

Based in-office, the role requires teamwork, adherence to policies, and a commitment to helping customers manage their financial transactions with care and professionalism.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Education shows No Degree; related experience may be considered in lieu of a degree.
• No specialized certifications required for this entry-level position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring efficient and accurate branch operations.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps to grow share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Consumer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to support multiple branches in the Pittsburgh region from the North Hills Banking Center. The role emphasizes delivering a high-quality customer experience, educating customers on banking options, and identifying opportunities to deepen relationships.

Based in-office, the role requires teamwork, adherence to policies, and a commitment to helping customers manage their financial transactions with care and professionalism.