Client Experience & Front Desk Specialist

H&R Block, Inc.; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Kansas City, MO seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support daily office operations, and work with tax professionals to ensure a smooth client experience.

This in-person role offers training and potential growth into tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

People skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Kansas City, MO seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support daily office operations, and work with tax professionals to ensure a smooth client experience.

This in-person role offers training and potential growth into tax preparation or office leadership. Evening and weekend availability during tax season is required.