In-Office Client Concierge | Tax Season Receptionist

H&R Block, Inc.; Marietta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Marietta, GA. You will greet clients, manage check-in, answer calls, and coordinate with tax professionals to match clients with the right tax expert.

This in-person role supports daily office operations and trains for potential advancement. The position requires strong communication, multitasking, and a client-centric approach, with availability for evenings and weekends

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients; create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organization

Computer skills

Education

High school diploma

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Marietta, GA. You will greet clients, manage check-in, answer calls, and coordinate with tax professionals to match clients with the right tax expert.

This in-person role supports daily office operations and trains for potential advancement. The position requires strong communication, multitasking, and a client-centric approach, with availability for evenings and weekends