Front Desk & Client Experience Specialist

H&R Block; Marietta (GA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

H&R Block in Marietta, GA, is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will greet clients, schedule appointments, and coordinate with tax professionals to match clients with the right expert.

This role requires strong communication, multitasking, and confidentiality. The position is in-person and involves teamwork in a fast-paced tax office during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-facing communication

Multitasking

Organizational skills

Scheduling tools

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Marietta, GA, is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will greet clients, schedule appointments, and coordinate with tax professionals to match clients with the right expert.

This role requires strong communication, multitasking, and confidentiality. The position is in-person and involves teamwork in a fast-paced tax office during tax season.