Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Marietta (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Marietta, GA. This in-person role serves as the first impression and coordinates with tax professionals throughout tax season.

The position emphasizes strong customer service, multitasking, and discretion with confidential information. Experience in fast-paced environments and availability for evenings/weekends are preferred.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office & Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Marietta, GA. This in-person role serves as the first impression and coordinates with tax professionals throughout tax season.

The position emphasizes strong customer service, multitasking, and discretion with confidential information. Experience in fast-paced environments and availability for evenings/weekends are preferred.