In-Office Client Concierge — Seasonal Receptionist

H&R Block, Inc.; Cambridge (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in the United States to serve as the welcoming face of the office. This in-person role involves greeting clients, scheduling, and assisting tax professionals to ensure a smooth daily operation.

The position requires strong interpersonal skills, the ability to multitask, and reliability during tax season, with evenings/weekends availability. Join a collaborative team that supports growth and client service excellence.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in the United States to serve as the welcoming face of the office. This in-person role involves greeting clients, scheduling, and assisting tax professionals to ensure a smooth daily operation.

The position requires strong interpersonal skills, the ability to multitask, and reliability during tax season, with evenings/weekends availability. Join a collaborative team that supports growth and client service excellence.