In-Office Client Concierge | Reception & Tax Season Support

H&R Block, Inc.; Piney Green (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in the United States is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-ins, scheduling, and documentation, supporting tax professionals and daily office operations.

Applicants should have strong interpersonal skills, multitasking ability, and familiarity with Microsoft Office and scheduling tools. Availability for evenings and weekends during tax season is preferred.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Familiarity with Microsoft Office and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in the United States is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-ins, scheduling, and documentation, supporting tax professionals and daily office operations.

Applicants should have strong interpersonal skills, multitasking ability, and familiarity with Microsoft Office and scheduling tools. Availability for evenings and weekends during tax season is preferred.