In-Office Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Forrest City (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, and coordinate with tax professionals to ensure smooth daily operations in person.

This role supports scheduling, document handling, and office organization with emphasis on confidentiality and professional client interactions during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric experience

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Confidentiality

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, and coordinate with tax professionals to ensure smooth daily operations in person.

This role supports scheduling, document handling, and office organization with emphasis on confidentiality and professional client interactions during tax season.