In-Office Client Concierge & Receptionist

H&R Block, Inc.; Caldwell (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, handle scheduling, and support daily operations with tax professionals in a busy in-person setting.

This role offers an opportunity to learn tax processes and potentially advance into tax preparation or leadership during tax season, with evening and weekend availability as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

MS Office/Teams

Scheduling systems

Education

High School Diploma / GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, handle scheduling, and support daily operations with tax professionals in a busy in-person setting.

This role offers an opportunity to learn tax processes and potentially advance into tax preparation or leadership during tax season, with evening and weekend availability as needed.