In-Office Client Concierge & Front Desk Specialist

H&R Block, Inc.; Clarksdale (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and coordinate with tax professionals to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking ability, and attention to detail. Evening and weekend availability during tax season is expected to support busy client flow.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools such as Microsoft Office and Teams.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Customer service

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and coordinate with tax professionals to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking ability, and attention to detail. Evening and weekend availability during tax season is expected to support busy client flow.