In-Office Client Concierge for Tax Season

H&R Block, Inc.; Eagle (ID); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

The role offers hands-on training and potential career growth into tax preparation or office leadership. This in-person position requires strong customer service, multitasking, and confidentiality when handling client data.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-centric service

Interpersonal communication

Multitasking

Organizational skills

MS Office & scheduling tools

Evenings and weekend availability

Education

High school diploma/GED

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

The role offers hands-on training and potential career growth into tax preparation or office leadership. This in-person position requires strong customer service, multitasking, and confidentiality when handling client data.