In-Office Client Concierge & Receptionist

H&R Block, Inc.; Lancaster (SC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in a in-person tax office setting.

You will coordinate check-ins, assist clients with document flow, and collaborate with tax professionals to ensure a smooth client experience. The role emphasizes confidentiality, strong customer service, and flexibility to work evenings/weekends during tax season, with opportunities for growth in tax

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in a in-person tax office setting.

You will coordinate check-ins, assist clients with document flow, and collaborate with tax professionals to ensure a smooth client experience. The role emphasizes confidentiality, strong customer service, and flexibility to work evenings/weekends during tax season, with opportunities for growth in tax