In-Office Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Collinsville (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Collinsville, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, handle check-in and intake, and support daily operations alongside tax professionals.

With training and support, this role can lead to opportunities in tax preparation or office leadership. This in-person position requires strong communication, multitasking, and discretion when handling sensitive information.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with good follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized front desk and office.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive information with confidentiality and care.

Skills

Client service mindset

Communication skills

Multitasking

Organizational skills

Proficiency with Microsoft Office / 9e

Evenings and weekends availability

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Collinsville, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, handle check-in and intake, and support daily operations alongside tax professionals.

With training and support, this role can lead to opportunities in tax preparation or office leadership. This in-person position requires strong communication, multitasking, and discretion when handling sensitive information.