Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Burbank (IL); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office in Illinois. You will manage client scheduling, check-ins, and ensure a smooth daily operation under tax-season pressures.

You'll greet clients, direct them to the right tax professional, handle documents, and support the team with professional, confidential service. This on-site role offers opportunities to grow into tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Multitasking

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office in Illinois. You will manage client scheduling, check-ins, and ensure a smooth daily operation under tax-season pressures.

You'll greet clients, direct them to the right tax professional, handle documents, and support the team with professional, confidential service. This on-site role offers opportunities to grow into tax preparation or leadership.